Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase which is usually emailed.
Acceptable Returns:
Regardless for the reason our customers have for the request to return merchandise we can normally accept return of said merchandise within 14 days of receipt following the bellow conditions:
- The products being returned are in sealed, unused and re-sellable condition
- Proof of Purchase & Product Pictures are emailed to us during the start of the return process
To start a return, you can contact us at hello@irresistibleforce.com.au.
If your return is accepted, we will send you information to ship back to us at your own cost. Items sent back to us without first requesting a return will not be accepted.
Once the item arrives a refund less 15% (This is our restocking fee and is enforced for change of mind) will be processed immediately.
You can always contact us for any return question at hello@irresistibleforce.com.au.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
With Damaged Items Shipping labels May be provided to customers based on the condition of the item.
Exceptions / non-returnable items:
Certain types of items cannot be returned, this may include the following:
- Products specified as a random assortment of potential items where a specific item was not received (Items deemed of gambling in nature).
- Products which include cards subject to a random draw or items of a random chance nature this is including TCG products and the similar likes in items.
-The product is NOT being used as a trade up or in for similar or newer line Item products.
E.g. Gw Model Kit purchased and then a newer kit set to be released within the week will not be eligible for a return, exchange or refund!
We cannot accept returns on sale items or gift cards. All sales outside of special exceptions will have a 15% restocking fee added with any change of mind.
Items that are abandoned or returned to sender without context will be given 5 business days to respond before the order is cancelled less a 25% restock fee for non communication.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Pre-Order Items:
Pre-orders are advance purchases of products not yet released or currently in stock. By placing a pre-order, you reserve stock from our incoming allocation. Pre-orders are treated as firm orders. Once placed, they are considered final.
Change-of-mind cancellations for pre-orders are subject to a 15% restocking/cancellation fee, as the product has been reserved specifically for you and impacts our stock allocation.
Refunds will only be provided without a restocking fee if a product is cancelled by the manufacturer, supplier, or Irresistible Force.
Estimated release dates are provided by suppliers and may change without notice. These changes do not qualify for a refund exception.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ifsales@irresistibleforce.com.au.